Effective Date: 21-09-2025

At Adhyam Naturals, we prioritize the health and safety of our customers. Due to the nature of food products, we have a strict but fair cancellation, return, and refund policy to ensure that your experience with us is pleasant and transparent.

1. Order Cancellation

• Before Shipment: If you wish to cancel your order, please contact us within 24 hours of placing the order. If the order has not been shipped yet, we will process the cancellation and issue a full refund.

• After Shipment: Once the order has been dispatched or shipped, we cannot cancel the order. However, you may be eligible for a return or refund under the conditions outlined below.

2. Refund Eligibility

We only offer refunds in the following circumstances:

• Damaged, Defective, or Spoiled Products: If you receive food products that are damaged, spoiled, or defective, please contact us immediately (within 2 days of receiving the product). We will request photos and details about the condition of the product, and upon verification, we will offer a refund or replacement.

• Incorrect Items: If the items you received are incorrect (wrong product, flavor, etc.), please reach out to us within 2 days. We will arrange for a return and send the correct product at no additional cost.

• Missing Items: If your order is incomplete, please let us know within 48 hours of receiving your package. We will arrange for the missing items to be sent to you or offer a refund.

3. Return Process for Food Products

Due to hygiene and safety regulations, we do not accept returns for food products unless they meet the conditions mentioned in our Refund Eligibility section (damaged, defective, or incorrect items).

If you believe your item is eligible for a return or refund due to the reasons above, please follow these steps:

• Contact Us: Reach out to us at support@adhyamnaturals.com with your order number, product details, and the issue you encountered.

• Proof of Damage or Defect: Please provide clear photos of the product showing damage, spoilage, or defects.

• Approval: If your return or refund request is approved, we will guide you on how to proceed. In the case of refunds, we will issue a full refund to your original payment method.

4. Refund Process

• Refund Timeframe: Once the return has been approved (if applicable) and we have received the returned product (if required), we will process your refund. Refunds are typically issued within 5-7 business days to your original payment method.

• Non-Refundable Items: We do not offer refunds for products that are not defective or damaged, or if the packaging has been opened or tampered with (for hygiene reasons).

5. Exchanges

We do not offer exchanges for food products. If you would like a different product, please return the original item (if eligible) and place a new order.

6. Customer Satisfaction Guarantee

At Adhyam Naturals, we strive to provide high-quality food products that are fresh, safe, and nutritious. If you’re ever dissatisfied with our products (and it’s not related to a defective or damaged product), we encourage you to reach out to our customer support team. We will work with you to resolve any concerns.

7. Customer Support

For any inquiries regarding cancellations, returns, or refunds, please contact our customer support team at:

• Email:support@adhyamnaturals.com

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Important Notes:

• Health & Safety: We adhere to all health and safety regulations, which is why we cannot accept returns for opened food products due to contamination risks.

• Quality Assurance: All products undergo rigorous quality checks before shipment. We encourage you to inspect your order as soon as you receive it. If there’s any issue, notify us immediately